Shipping Policy
Effective date: March 2026
At PURE LIFE, we are committed to delivering your beauty and wellness products efficiently and transparently across our supported markets. This Shipping Policy explains how orders are processed, where we ship, estimated delivery timeframes, shipping charges, customs and duties considerations, tracking updates, and what to do if a shipment is delayed, lost, or arrives damaged.
This policy applies to orders placed through https://purelife.ae and should be read together with our Terms of Service and Refund Policy. By placing an order with PURE LIFE, you acknowledge and accept the shipping practices described below.
1. Order Processing Time
Orders are typically processed within 1 to 2 business days after payment has been successfully authorized and confirmed. Business days generally exclude weekends, public holidays, and any announced warehouse closure periods. During high-volume periods, promotional campaigns, product launches, holidays, or unforeseen operational disruptions, processing times may be longer than usual.
Order processing includes payment verification, inventory allocation, quality checks where applicable, packaging, and handoff to the shipping carrier. Please note that processing time is separate from delivery time. Orders placed after business hours may begin processing on the next business day.
2. Shipping Destinations
We currently ship to the following markets: United Arab Emirates (UAE), Saudi Arabia, Kuwait, Bahrain, Qatar, Oman, and Egypt. Availability of specific shipping methods, delivery partners, estimated transit times, and cashless payment arrangements may vary by destination and order type.
We reserve the right to expand, limit, suspend, or modify shipping availability to particular countries, cities, or areas at any time due to courier restrictions, customs issues, security concerns, weather events, address coverage limitations, product regulations, or other operational considerations.
3. Estimated Delivery Times by Country
Estimated delivery times begin after order processing has been completed and the shipment has been handed to the courier. The following timeframes are estimates only and are not guaranteed:
- United Arab Emirates (UAE): approximately 1 to 3 business days after dispatch.
- Saudi Arabia: approximately 3 to 7 business days after dispatch.
- Kuwait: approximately 3 to 6 business days after dispatch.
- Bahrain: approximately 3 to 6 business days after dispatch.
- Qatar: approximately 3 to 6 business days after dispatch.
- Oman: approximately 3 to 7 business days after dispatch.
- Egypt: approximately 5 to 10 business days after dispatch.
Actual delivery timelines may vary based on customs processing, local courier performance, remote delivery zones, national holidays, address validation, weather conditions, and other factors beyond our reasonable control. We do not guarantee delivery on a specific date unless explicitly stated as part of a designated shipping service.
4. Shipping Costs and Free Shipping
Shipping costs are calculated at checkout based on destination, order weight, package dimensions, applicable promotions, and selected delivery method. Where available, we may offer free shipping on qualifying orders above a threshold displayed at checkout or in active promotional messaging. Any such free shipping threshold may vary by market, campaign, or product category and may be changed or withdrawn at any time without prior notice.
If a promotion offers free shipping, the eligibility determination is generally based on the final order subtotal after discounts and before taxes, duties, or additional fees, unless otherwise stated. If part of an order is returned and the remaining value falls below the free shipping threshold, we reserve the right to deduct the original shipping cost from any eligible refund where permitted by law.
5. Address Accuracy and Delivery Responsibility
Customers are responsible for providing complete and accurate shipping information at checkout, including recipient name, street address, building or apartment details where needed, phone number, and any relevant delivery notes. PURE LIFE is not responsible for delays, failed deliveries, additional charges, or losses resulting from incorrect, incomplete, or outdated shipping details submitted by the customer.
If you notice an address error after placing your order, please contact us immediately at info@purelife.ae. We will make reasonable efforts to assist before dispatch, but we cannot guarantee address changes once an order has entered processing or has been transferred to the courier.
6. Order Tracking
Once your order has been dispatched, we will generally send a shipping confirmation message containing tracking information, where tracking is available for the selected service. Tracking updates are generated by third-party logistics and courier partners and may take time to appear after label creation or collection.
Please note that tracking events are controlled by the carrier. If your tracking has not updated for a short period, this does not necessarily mean the package is lost. In cross-border shipments, tracking may pause during customs review, hub transfers, or handoff between logistics providers.
7. Customs, Duties, and Taxes
For cross-border shipments, customs inspections, import rules, taxes, duties, brokerage fees, or other government charges may apply depending on the destination country and the nature of the products ordered. Unless otherwise expressly stated at checkout, the customer is responsible for any customs duties, import taxes, clearance fees, or local charges imposed by the destination country.
Customs procedures may also cause delays that are outside our control. If a shipment is refused by the customer or cannot be delivered due to unpaid customs charges or import requirements, the order may be returned, abandoned, or destroyed in accordance with courier or customs procedures, and any resulting refund may be reduced by shipping charges, return fees, duties, and administrative costs to the extent permitted by law.
8. Delivery Delays
While we strive to dispatch and deliver orders promptly, delays may occur for reasons beyond our reasonable control. These may include severe weather, customs clearance holds, regional disruptions, carrier backlogs, public holidays, incorrect addresses, security events, remote area service limitations, inventory reconciliation, or force majeure circumstances.
We appreciate your patience in such situations and will make reasonable efforts to support you by reviewing courier updates and assisting with inquiries. However, delayed delivery alone does not necessarily entitle a customer to cancellation, compensation, or refund unless required by applicable law or expressly approved by us.
9. Lost, Stolen, or Damaged Shipments
If your package arrives visibly damaged, appears tampered with, or contains damaged or leaking products, please contact us as soon as possible and ideally within 48 hours of delivery. Include your order number and clear photos of the shipping box, shipping label, protective packaging, and affected items. This helps us assess the issue and coordinate an appropriate resolution with the courier or fulfillment partner.
If your package appears lost in transit, or if tracking shows delivery but you cannot locate the package, please notify us promptly. We may ask you to verify the delivery address, check with building management or neighbors, and allow a reasonable time for final courier updates. We will assist in opening an inquiry where feasible, but final determinations may depend on carrier records and investigation results.
PURE LIFE is not liable for theft or loss occurring after confirmed delivery to the address provided by the customer, except where liability is required by applicable law. Customers are encouraged to use secure delivery addresses and monitor tracking progress closely.
10. Undeliverable or Returned Shipments
If a package is returned to us because of an incorrect address, failed delivery attempts, refusal by the recipient, lack of required customs payment, or failure to collect from a pickup point, we may contact you to arrange reshipment. Additional shipping charges may apply before reshipment is made.
If you prefer a refund for an undeliverable or returned shipment, any refund issued may be reduced by the original shipping cost, return shipping fees, customs-related costs, and any non-recoverable charges incurred by us, to the extent permitted by law and subject to the condition of the returned products.
11. Split Shipments and Partial Fulfillment
In some cases, an order may be shipped in multiple parcels or fulfilled in parts due to stock location, item availability, packaging constraints, or logistical considerations. If this occurs, you may receive separate tracking numbers or deliveries on different dates. We reserve the right to make such arrangements when reasonably necessary to complete your order.
12. Contact Us
If you have any questions about shipping, delivery timelines, tracking, or a shipment issue, please contact us at info@purelife.ae. To help us assist you more efficiently, please include your order number and a clear description of your inquiry. We are committed to supporting our customers across the markets we serve and to providing transparent communication throughout the shipping process.